The Anglo American business was keen to gain a true view of employee happiness – identifying particular areas of strength and weakness. With engagement levels benchmarked across the different operations – Africa, Asia, Australia, Europe, North and South America.
Skopos London conducted a quantitative online study (tailored for the regional operations – in terms of questioning [albeit retaining core metrics], as well as linguistic and cultural differences).
Anglo American was able to identify and prioritise areas of particular employee frustration – with the subsequent actions employed reducing their global team ‘churn’ by some 14%.
